Complimentary GIFT WRAPPING & FREE SHIPPING within NZ on orders over $60
Complimentary GIFT WRAPPING & FREE SHIPPING within NZ on orders over $60
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FAQ/Terms & Conditions

Sizing Chart Vogue Baby

Sizing Chart Little Madam

 

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Terms & Conditions

 

At “Vogue Baby” we want you to be satisfied with the items you have purchased from our online store, please contact us directly if you have any further questions.

 

What currency do you accept? 

All prices on our site are displayed in New Zealand dollars (NZD) and are charged in New Zealand dollars.

What payment options do you accept?

We accept all major credit cards via Paypal, payment via bank deposit (NZ based customers only).

Please note: you do not need to set up a paypal account to pay via credit card.

How do I place an order?

All orders are to be placed directly through our website, email or Private Message through our facebook page www.facebook.com/VogueBabyNZ. We are happy to answer any questions you might have with regards to sizing, product details prior to placing your order. We aim to reply to all emails within 24hours.

Do you accept custom orders?

From time to time we do accept custom orders, this depends on the availability of the fabric that we are using and the sizing that you require. We require full payment and is non-refundable if you change your mind. Email lynn@voguebaby.co.nz for further information.

How long does the custom orders take? 

Generally it can take within 5 working days – 2 weeks to complete depending on the size of the order and how complex it is to make the garment. We will be able to give you a precise deadline before we take your payment.

Do you offer laybuy?

Yes we offer laybuy. Full information is given once you connect to the link at checkout. Basically you are in contract with laybuy to pay interest free payment spread over 6 weeks. Schedule to pay in full later and receive your products now.

Do you ship worldwide?

Yes we do! Please refer to our shipping rates below.

SHIPPING RATES

New Zealand:

  • FREE SHIPPING WITHIN NZ (via courier 1-3 working days) for all orders over $60 in one transaction.

Simply add code: FREESHIPPING in the discount box and click “Apply” before you checkout.

  • Flat rate $5  for orders under $60.

NOTE: We do not ship to PO Boxes so please provide a physical address during checkout.

 

Australia:

Standard Post (not tracked) 8-14 working days: $15.00 for purchases up to $200NZD

Courier (tracked) 3-8 working days: $20.00 for purchases over $200NZD

Please note that standard post does not include tracking. Once dispatched you will assume the risk of loss and title for the merchandise. Vogue Baby cannot provide refunds if your items are lost in transit when shipped via standard post. Orders sent via courier are covered by insurance.

Worldwide:

Standard Post (not tracked) 15-20 working days: $20.00 for purchases up to $200NZD

Courier (tracked), email us your order, and address details to lynn@voguebaby.co.nz to get a quote.

Note that standard post does not include tracking. Once dispatched you will assume the risk of loss and title for the merchandise. Vogue Baby cannot provide refunds if your items are lost in transit when shipped via standard post. Orders sent via courier are covered by insurance.

International deliveries:

Please be aware that purchaser is liable for any additional taxes/import duty that may incur during transit and/or on delivery. We do not offer refunds if you refuse the package due to customs charges. Shipments can often be held by customs for long periods of time, unfortunately this is beyond our control.

When will my order be dispatched?

We endeavour to ship goods within 1-3 working days of receiving your order. In most cases your order will be shipped on the next working day. 

Note we do not ship orders on weekends or public holidays. All orders placed on a Friday will be shipped on the following Monday. You will receive email confirmation with a tracking number (if tracked) once your order has been dispatched. Note: shipping times do not apply to pre-orders.

Ensure your shipping address is correct, we will not be held responsible for un-delivered orders due to incorrect delivery details given at the time of purchase.

Can I cancel my order?

Yes provided your order has not yet been packed and/or shipped. For custom orders, you can cancel any time before payment is made. Once you have paid and production has gone ahead we will not be able to cancel your order after this point, thus no refund or part refund will be given.

My order hasn’t arrived?

Please track your order using the tracking number provided in the shipping confirmation email sent at time of dispatch. In very rare circumstances your order may be delayed in transit, please contact us and we will do our best to locate your order.

All parcels shipped locally in NZ will be tracked or and signed for.  

 

Discounts & Promotions:

Can I use all my discounts Codes all at once?

No, only one discount code per transaction. For example if you have a discount code for 20%, you can use this or use the free shipping code, whichever is a greater advantage for you.

Alternatively if the items you want are on sale and the discount code is still valid then you may use it.

Gift Vouchers

We are currently not issuing Gift Vouchers.

 

Returns & Exchanges

Generally we don't accept exchanges as we may not have any left in stock. Double check our sizing chart before you place the order. If you find the measurements are in between, go up the next size. Please contact us within 7 days lynn@voguebaby.co.nz

I ordered the wrong size?

We are happy to exchange sizes provided we have one available in stock. All returns must be sent back in original condition, with tags attached and be unworn/unused. A store credit will be issued (valid for 1 year from the date of issue) if we cannot offer a size exchange. We do not offer refunds for change of mind. 

Please ensure items are returned via courier as we accept no responsibility for items lost in the post that cannot be tracked. 

Shipping and handling charges are non-refundable for product exchanges. The cost of shipping returned items is the responsibility of the buyer. Contact us for a return address.

NOTE: we do not accept returns or exchanges on Sale or Clearance items.

My item is faulty?

All items are thoroughly checked before being packaged and sent to you, however on the very rare occasion a fault is found please contact us via email lynn@voguebaby.co.nz to resolve. We are happy to offer a replacement (if available), store credit or full refund for faulty items. All claims are subject to our discretion, this does not affect your rights under the consumer's Guarantee's Act.  Ensure items are returned via courier or tracked, as we accept no responsibility for items lost in the post. Contact us for a return address.

Do you offer gift wrapping?

Yes! All orders are gift wrapped beautifully at no extra cost. Purchases over $35 will be wrapped in our custom gift boxes. Note No prices will be display on the the tag.

                                             Disclaimer

The information on this website is provided in good faith and to the best of our knowledge is accurate and current. We reserve the right to change any details on the website at any stage, including prices without prior notice.

                                             Privacy

Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Vogue baby / Little Madam. We do not collect or record any credit card details you may provide when purchasing products via our website. When you place an order on our site, you are redirected to Paypal where your payment information is securely entered and processed.

For all other enquiries please contact us.